Shipping & Returns
Last Updated: January 4, 2026
Jump to section:
Delivery Rates
Simple, transparent pricing based on your order weight. Know your cost before checkout.
Standard Delivery (1-2 business days)
Small Batch
0 - 9 kg
AED 21
Medium Batch
10 - 24 kg
AED 28
Large Batch
25 - 49 kg
AED 45
Wholesale
50 - 99 kg
AED 75
Bulk Order
100+ kg
AED 99
ℹ️ Order before 12 PM for next-day dispatch
Same-day delivery is temporarily unavailable
Shipping Origin
All shipments originate from Dubai, United Arab Emirates.
Delivery Times
Note: Delivery times are estimates. Actual delivery may vary.
Tracking Your Order
Once your order ships, you'll receive:
- • Tracking number via email
- • Link to track your shipment
You can also track all orders in your account under My Orders.
Payment Methods
Card Payments
Visa, Mastercard
Tabby
Pay in 4 installments
Cash on Delivery
UAE only
Store Pickup
- • All pickup orders must be paid online in advance
- • Processing time: Up to 48 hours
- • Contact us on WhatsApp to schedule
International Shipping
GCC Countries: Oman, Qatar, Kuwait, Bahrain, Saudi Arabia, Jordan
Important:
- • Online payment required (no COD)
- • Customer responsible for customs & duties
- • Delivery: 5-15 business days
Contact us on WhatsApp at +971 52 742 9621 for shipping quotes.
Undelivered Packages
If tracking shows "delivered" but you haven't received your package:
- 1. Check with family members and neighbors
- 2. Contact us - we'll investigate with the courier
Return Policy
Due to the nature of candle making supplies (fragrance oils, waxes, chemicals), we cannot accept returns on most items.
We WILL Refund or Replace:
- ✅ Damaged items (report within 5 days with photos)
- ✅ Incorrect items received
- ✅ Defective products
We Recommend:
- • Start with sample sizes to test compatibility
- • Conduct thorough burn tests before production
- • Follow industry safety guidelines
Need Help?
Have questions about shipping or returns? We're here to help!
We typically respond within 24 hours during business days.