Shipping & Returns
Last Updated: January 4, 2026
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Delivery Rates
Simple, transparent pricing based on your order weight. Know your cost before checkout.
Standard Delivery (1-2 business days)
Small Batch
Up to 9 kg
AED 24
Medium Batch
Over 9 to 24 kg
AED 33
Large Batch
Over 24 to 49 kg
AED 50
Wholesale
Over 49 to 99 kg
AED 81
Bulk Order
Over 99 kg
AED 110
ℹ️ Order before 12 PM for next-day dispatch
Express Delivery (Same Day)
Dubai
AED 85 - 110
Weight-based
Sharjah
AED 170
Flat rate
Abu Dhabi
AED 200
Flat rate
Order before 6 PM for same-day delivery • Card payment only
Shipping Origin
All shipments originate from Dubai, United Arab Emirates.
Delivery Times
Note: Delivery times are estimates. Actual delivery may vary.
Tracking Your Order
Once your order ships, you'll receive:
- • Tracking number via email
- • Link to track your shipment
You can also track all orders in your account under My Orders.
Payment Methods
Card Payments
Visa, Mastercard
Tabby
Pay in 4 installments
Cash on Delivery
UAE only
Store Pickup
- • All pickup orders must be paid online in advance
- • Processing time: Up to 48 hours
- • Contact us on WhatsApp to schedule
International Shipping
GCC Countries: Oman, Qatar, Kuwait, Bahrain, Saudi Arabia, Jordan
Important:
- • Online payment required (no COD)
- • Customer responsible for customs & duties
- • Delivery: 5-15 business days
Contact us on WhatsApp at +971 52 742 9621 for shipping quotes.
Undelivered Packages
If tracking shows "delivered" but you haven't received your package:
- 1. Check with family members and neighbors
- 2. Contact us - we'll investigate with the courier
Return Policy
Due to the nature of candle making supplies (fragrance oils, waxes, chemicals), we cannot accept returns on most items.
We WILL Refund or Replace:
- ✅ Damaged items (report within 5 days with photos)
- ✅ Incorrect items received
- ✅ Defective products
We Recommend:
- • Start with sample sizes to test compatibility
- • Conduct thorough burn tests before production
- • Follow industry safety guidelines
Need Help?
Have questions about shipping or returns? We're here to help!
We typically respond within 24 hours during business days.