candlestart

    Privacy Policy

    Last Updated: January 4, 2026

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    Introduction

    Anar FZE, trading as CandleStart, is committed to protecting your privacy and personal data in accordance with the UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection (PDPL). This Privacy Policy explains how we collect, use, store, and protect your personal information.

    Information We Collect

    Account Info:Name, email, phone, password
    Shipping Info:Delivery address, emirate, city
    Payment Info:Processed securely through third-party providers
    Order History:Purchases, preferences, transactions
    Communications:Messages and inquiries you send us
    Technical Data:IP address, browser type, device info

    How We Use Your Information

    • •Processing and fulfilling your orders
    • •Sending order updates and shipping notifications
    • •Providing customer support
    • •Sending promotional offers (with your consent)
    • •Improving our website and services
    • •Preventing fraud and ensuring security
    • •Complying with legal obligations under UAE law

    Data Protection & Security

    We implement appropriate technical and organizational measures to protect your data:

    • ✓ Secure SSL encryption for all data transmissions
    • ✓ Secure storage with access controls
    • ✓ Regular security assessments and updates
    • ✓ Staff training on data protection practices

    Your Rights Under UAE Law

    Access:Request a copy of your personal data
    Rectification:Correct inaccurate or incomplete data
    Erasure:Request deletion in certain circumstances
    Restrict Processing:Limit how we use your data
    Data Portability:Receive your data in a structured format
    Object:Object to processing for marketing
    Withdraw Consent:Withdraw consent at any time

    Third-Party Sharing

    We may share your data with trusted third parties who assist us: shipping partners, payment processors, and analytics providers.

    We do not sell your personal information to third parties.

    Cookies & Tracking

    Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities.

    Data Retention & Governing Law

    We retain your personal data only as long as necessary. Order records are retained for a minimum of 5 years per UAE commercial law.

    This Privacy Policy is governed by the laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

    See also our Terms of Use, which govern site usage including prohibited automated access and scraping.

    Contact Us

    Anar FZE (trading as CandleStart)

    Dubai, United Arab Emirates

    Email: candlestartstudio@gmail.com

    WhatsApp: +971 52 742 9621

    Effective Date: January 1, 2024 | Last Updated: January 4, 2026