Question 1

How long does shipping take?

Accepted Answer

Standard shipping within UAE takes 5-7 business days. Express shipping is 2-3 business days, and overnight shipping delivers by the next business day.

Question 2

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive an email with a tracking number. You can also track your order in your account under "My Orders".

Question 3

Do you ship internationally?

Accepted Answer

Currently, we ship within the UAE and GCC countries. International shipping to other regions is coming soon!

Question 4

Can I change or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After that, please contact our support team and we'll do our best to help.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay, and Cash on Delivery.

Question 6

Is my payment information secure?

Accepted Answer

Absolutely! We use industry-standard SSL encryption and never store your full card details. All transactions are processed through secure payment gateways.

Question 7

What is your return policy?

Accepted Answer

Due to the nature of candle making supplies (fragrance oils, waxes, chemicals), we cannot accept returns. If your order arrives damaged or incorrect, contact us right away and we'll make it right.

Question 8

What if my order arrives damaged or incorrect?

Accepted Answer

Contact our support team with your order number and a photo of the issue, and we'll sort out a replacement or refund for the affected items.

Question 9

How long do refunds take?

Accepted Answer

Approved refunds are processed within 3-5 business days. It may take an additional 5-7 days to appear on your statement.

Question 10

Are your fragrance oils safe for candles?

Accepted Answer

Yes! All our fragrance oils are specifically formulated for candle making with optimal flash points and are tested with various wax types.

Question 11

What's the recommended fragrance load?

Accepted Answer

For soy wax, we recommend 6-10% fragrance load. For paraffin, 6-8% works best. Always test small batches first.

Question 12

How should I store my supplies?

Accepted Answer

Store fragrance oils and wax in a cool, dark place away from direct sunlight. Most products have a shelf life of 1-2 years when stored properly.

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